Terms of Use – From Isan to Isan

Working translation of the German original. In case of doubt the German version prevails.

1. What this is about

From Isan to Isan is an app through which farmers rent and rent out agricultural machinery – combine harvesters, tractors, planting machines and other equipment.

The app is operated by From Isan to Isan, Owner: Andreas Horn, Konitzkyweg 8, 61231 Bad Nauheim, Germany, email: support@fromisantoisan.com. Hereinafter “we”.

Anyone who uses the app with an account agrees to these terms.

2. What we do – and what we do not

We provide the app in which owners offer machines and renters book them.

The rental contract (Mietvertrag) is concluded between the renter and the owner, not with us. The two of them are themselves responsible for the condition of the machine, the work in the field, payment and handover. We are not a contracting party (Vertragspartei) and not the representative (Vertreter) of either side.

Use of the app is free of charge.

3. Your account

• Provide truthful information about yourself and your machines.
• An account belongs to one person. Do not pass on your access data.
• You can close your account in the app at any time (gear icon → “ลบบัญชี”, “delete account”; German: „Konto löschen"). Reviews you have given to others remain, without your name.
• As a renter you can cancel a booking yourself at most twice within 60 days and up to three days before it starts. Beyond that, contact the owner; they can cancel the booking.

4. Your content

Content is everything you post in the app: listings with title, description and photos, your profile with name and photos, your reviews.

• You are yourself responsible for your content.
• Only post what belongs to you or what you are allowed to use – for example, only photos you have taken yourself.
• You permit us to display your content in the app for as long as it is there. In addition, we may use screenshots of the app to present the app: in the app stores, on our website and in instructions. Your content may be visible in them. This right is simple and non-exclusive, and no remuneration is attached to it. We cannot recall depictions that have already been published; for new depictions we no longer use removed content. If you do not want this, write to us at the address given in the imprint – we will then no longer use your content for such depictions.

5. What is not allowed – zero tolerance

We do not tolerate objectionable content or abusive behaviour. In particular, the following is not allowed:

• insulting, threatening, discriminatory or harassing content
• sexual content or content glorifying violence
• false information about machines, prices or one's own person
• fraud, for example listings for machines that do not exist
• reviews that are not based on one's own booking or are knowingly false
• content that infringes the rights of others
• phone numbers and links in photos. They open a path for fraud, and a number burned into an image can no longer be removed, even if the listing is deleted.
• contact details in descriptions and other texts, for example phone numbers, LINE IDs or links. A number in the public description bypasses booking and review and opens the same path for fraud.

6. Reporting and blocking

• You can report any content of other users in the app: on the machine card, on every review and on the other party of a booking.
• When reporting, you can block the other user at the same time. After that you no longer see their machines and review texts, and no new booking can be made between you. Existing bookings remain in place.
• We look at every report within 24 hours.

7. What we do if these terms are violated

We may remove content, block listings and block or close accounts – without prior notice, if the violation justifies it. As a rule, we hear you first: we tell you what it is about and give you the opportunity to comment. In the case of a serious violation – for example fraud, danger to other users or a violation of applicable law – we act immediately and inform you directly afterwards. In every case we tell you the reason, and you can object to the measure; to do so, write to us at the address given in the imprint.

8. Liability (Haftung)

From Isan to Isan is an intermediary service. Contracts for the rental of a machine are concluded solely between the renter and the owner; we are not party to them. We are therefore not liable for the performance of these contracts, for the condition and suitability of a machine, for damage to machines, fields or crops, or for losses resulting from a rental that is not provided or provided late.

We endeavour to keep the app available, but do not owe uninterrupted availability. Maintenance work, disruptions at our service providers and causes beyond our control may result in the app being temporarily unavailable or only available to a limited extent.

Information in listings and profiles comes from the users themselves. We do not check it in advance for accuracy and cannot vouch for it.

Our liability for intent and gross negligence, for injury to life, body or health and in all other cases in which the applicable law mandatorily provides for liability remains unaffected. Insofar as mandatory Thai consumer law conflicts with any of the above limitations, the statutory provision applies.

9. Changes

The version in force is published with its date on our website. In the event of material changes we will notify you by email, provided you have given us an email address.

10. Applicable law and place of jurisdiction (Anwendbares Recht und Gerichtsstand)

Thai law applies to the use of the app and to contracts concluded through it. The app is aimed at users in Thailand, the machines are located in Thailand, and the rental is performed there. Mandatory consumer protection provisions of the law of the country in which you have your habitual residence remain unaffected. For disputes arising from the use of the app, the courts at your place of residence are open to you.

11. Contact

Questions, notices, accidental blocks: support@fromisantoisan.com

Last updated: 1 October 2026